Telephone Fraud Against the Elderly

What can you do if you think fraudulent telemarketers are scamming your parents?

Consumers lose billions of dollars a year to telemarketing fraud. Scam artists often target older people because they tend to be trusting and polite toward strangers, and are likely to be home and have time to talk with callers. You can empower your parents and others by discussing rip-off tip-offs, explaining their rights, and suggesting ways to protect themselves.

It's a big and growing problem. People over 50 years of age are especially vulnerable and account for about 56 percent of all victims, according to a study by American Association of Retired Persons.

Telephone fraud galore

Many scams involve bogus prize offers, phony travel packages, get-rich-quick investments, and fake charities. Con artists are skilled liars who spend a lot of time polishing their sales pitches. As a result, it can be difficult to see through their scams.

Alert those you care about to be on their guard if they hear the buzz words for fraud. Among the tip-offs are:

  • You must act "now" or the offer will expire.
  • You've won a "free" gift, vacation or prize -- but you must pay for "postage and handling" or some other charge.
  • You must send money, give a credit card or bank account number or have your check picked up by courier -- before you've had a chance to consider the offer carefully.
  • It's not necessary to check out the company with anyone -- including your family, lawyer, accountant, local Better Business Bureau, or consumer protection agency.
  • You don't need written information about the company or its references.
  • You can't afford to miss this "high-profit, no-risk" offer.

It's the law

It also is helpful for people who are the targets of fraudulent telemarketers to know their rights. Anyone who is troubled by calls -- whether abusive, deceptive or simply annoying — should know that, under federal law:

  • It's illegal for a telemarketer to call you if you have asked not to be called.
  • Calling times are restricted to the hours between 8 a.m. and 9 p.m.
  • Telemarketers must tell you it's a sales call, the name of the seller, and what they are selling -- before they make their pitch. If it's a prize promotion, they must tell you that you don't have to pay or buy anything to enter or win.
  • Telemarketers may not lie about any information, including any facts about their goods or services, the earnings potential, profitability, risk or liquidity of an investment, or the nature of a prize in a prize-promotion scheme.
  • Before you pay, telemarketers must tell you the total cost of the goods and any restrictions on getting or using them, or that a sale is final or non-refundable. In a prize promotion, they must tell you the odds of winning, that no purchase or payment is necessary to win and any restrictions or conditions of receiving the prize.
  • Telemarketers may not withdraw money from your checking account without your express, verifiable authorization.
  • Telemarketers cannot lie to get you to pay.
  • You do not have to pay for credit repair, recovery room or advance-fee loan/credit services until these services have been delivered.

How to protect targets of telemarketing fraud

You also can help people you care about develop responses that will end an unwanted sales call. Possible responses to unwanted callers include: "I don't do business with people I don’t know," "Please put me on your 'Do-Not-Call List,'" "I'll need to see written information on your offer before I consider giving you money," or "You can send that information to my attorney's office at . . . ." Perhaps the easiest response is, "I'm not interested. Thank you and good-bye."

Urge your parents or anyone else troubled by calls to resist high-pressure sales tactics. Legitimate businesses respect the fact that a person is not interested. Remind an older person to:

  • Say so if they don't want the seller to call back. If they do call back, they're breaking the law. That's a signal to hang up.
  • Take their time, and ask for written information about the product, service, investment opportunity or charity thats the subject of the call.
  • Talk to a friend, relative or financial advisor before responding to a solicitation. Their financial investments may have consequences for the family or close friends.
  • Hang up if asked to pay for a prize. Free is free.
  • Keep information about their bank accounts and credit cards private unless they know who they're dealing with.
  • Hang up if a telemarketer calls before 8 a.m. or after 9 p.m.
  • Check out any company with the state and local consumer protection office before they buy any product or service or donate any money as a result of an unsolicited phone call.

  • Finally, remind an older person not to send money -- cash, check or money order -- by courier, overnight delivery or wire to anyone who insists on immediate payment.

If you suspect a scam, call your state attorney general. The Federal Trade Commission's Telemarketing Sales Rule gives state law enforcement officers the power to prosecute fraudulent telemarketers.

Source: Consumer Response Center, Federal Trade Commission, Washington, DC 20580, http://www.ftc.gov

Dangelmayr
I apologize if I'm addressing the wrong organization, but I could not find anything in Internet databases dealing with telephone fraud that is similar to this incidence: In the last two months, I frequently get automated phonecalls with a special offer of ~6.x% APR for "your credit card" with the usual "will soon expire" threat. Suspiciously, the message doesn't say which bank it comes from (I have several cards from different banks), also it doesn't address me with my name. I haven't been able to write down the exact message yet but I'm sure that there's no information where this call is supposed to come from. When I pretend to be interested in the offer, it directs me to a live "customer service representative", but as soon as I ask them to tell me which bank this might concern, they immediately hang up. The phone-number is blocked from the "last call return" option and probably caller-ID, too. Is this a new telephone fraud? Do you know something about this? I live in Colorado, our number is on both do-not-call lists. I want to stop those calls, but since I can't find out who is behind them, I'm unable to file a complaint. Thankful for information: Dr. B. Dangelmayr
Argonus
I got the exact same fraud call an hour ago except they didn't specify a percentage. So, I got on the Internet... I think they're fishing (phishing is the modern term) for senior citizens. That being the case, it doesn't do much good to allow them to hang up; Society is much better off if the alert among us string them along, with our best Senior Citizen voice, and *waste their time*. It'll raise their costs, and put 'em out of Business. Sure, it wastes ours too, but it is *very* entertaining. :-) Ask some questions. Look for your wife/husband. Look for your paperwork (I'll bet they'll wait 45 minutes for this one!) Meanwhile you can do your other (real) chores. Of course, don't give them any real information, especially about your credit cards or accounts.